Return and Refund Policy

We aim to make your shopping experience at Daydreamflorals, operated by Privata Dotalis Private Limited, as smooth and stress-free as possible. In this policy, references to “we,” “our,” or “us” mean Privata Dotalis Private Limited, and “you,” “your,” or “user” refer to the customer. By purchasing through our platform, you agree to the return and refund guidelines detailed below. If you ever need to return an item, rest assured that the process is clearly explained for your convenience.

Return Eligibility

Items must be unused, unwashed, and in original packaging.
All tags and labels must be intact.
Products should not be worn, cleaned and altered.
Items that don’t meet these standards will not be accepted.
Initiate return within 48 hours of receiving the item. For initiating the return, please contact our customer support team.

Return Steps

Step 1: Submit Your Request
Send an email to privatadotalispvtltd@gmail.com / privatadotalispvtltdauthorize@gmail.com with your Order ID and the reason you'd like to return the item.

Step 2: Provide Photo Evidence
In cases where the product is damaged, defective, or incorrect, please include clear images of the issue to help us process your request more efficiently.

Step 3: Receive Return Guidelines
After your return is reviewed and approved, we’ll share the necessary instructions to complete the return process.

We may reject any return request that does not align with our stated return conditions.

Refund Process

Once we inspect your return, we’ll notify you about the approval. If approved, the refund will be processed within 5–7 business days to the original payment method and you will be notified through the email once the transaction is completed.

Partial Refunds

If a returned item meets the return conditions only in part—such as having slight damage or lacking original packaging, we may choose to issue a partial refund at our sole discretion.

Wrong or Damaged Items

If you receive incorrect or damaged items, notify us through a return request within 48 hours with clear proof via email.

Need Help?

For return or refund questions, contact us at: privatadotalispvtltd@gmail.com / privatadotalispvtltdauthorize@gmail.com

Thanks for being a part of Daydreamflorals. Your confidence in us matters, and we're here to make sure your journey with us is always smooth and satisfying.